How to make a complaint

We aim to provide the best possible experience and service, but we know that we don't always get it right.

We want to hear from you when we don't. Your feedback helps us to make important changes which mean that we don't make the same mistakes again.

Appeal an account closure

If you believe your account was closed or locked in error, you can submit an appeal for us to review the decision.

You can make a formal complaint to us by completing our complaints form.

We'll reply within 24 hours. If we need more time, we'll let you know and provide regular updates on our progress.

You have the right to refer your complaint to the regulator if you're not happy with our final response.

Please choose the country where you started your transfer to find your regulator's contact details.

Give us a call

If you'd prefer to speak to someone, you can chat with our team on the phone.

0330 123 3396 (option 2)

Available Monday to Friday: 9am - 6pm