International Payments at John Lewis Money

International Payments Help

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Sending money

How do I send money with John Lewis Money? What are the fees for sending money? How do I complete verification? All sending money FAQs

Tracking your transfer

How do I track my transfer? How long do transfers take? Why is my transfer delayed? All tracking FAQs

Ways to pay

How can I pay for my transfer? How do I add a payment card to my account? Where can I find your bank details? All ways to pay FAQs

Your John Lewis Money account

How do I create a John Lewis Money account? How do I update my account information? How do I add a new recipient? All account FAQs

Changes, cancellations and refunds

How do I cancel my money transfer? How long do refunds take? Why was my transfer cancelled? All changes FAQs

Important information

Terms and policies Information about fraud How to make a complaint All important information FAQs

Give us a call

If you'd prefer to speak to someone, you can chat with our team on the phone.

0330 123 3396 (option 2)

Available Monday to Friday: 9am - 6pm

For UK clients: International Payments are provided by HiFX Europe Limited. HiFX is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (firm reference number: 462444), for the provision of payment services. HiFX is a limited company registered in England and Wales (company number: 3517451). Registered office: Maxis 1, Western Road, Bracknell, Berkshire, RG12 1RT.

For EEA clients: International Payments are provided by XE Europe B.V.. XE Europe B.V. is authorised by the Dutch Central Bank (De Nederlandsche Bank) under the Payment Services Directive II (licence number R149006) for the provision of payment services. XE Europe B.V. is a limited company registered in The Netherlands (company number: 72587873). Registered office: Rozengracht 12,1, 1016NB Amsterdam, The Netherlands.