Version 3.2 - May 2025
This Privacy Notice explains how we process your Personal Data when you engage with our services, whether by browsing our website or mobile application, completing transactions, visiting our establishments, or interacting with us in any other way. It also details how we may share your Personal Data with third parties and the safeguards we have implemented to protect your information.
References to “we,” “us,” and “our” in this Privacy Notice refer to Xe, a segment of the Euronet Worldwide group of companies. The specific legal entity acting as the Data Controller is listed in the Our Companies by Service section.
We recommend reviewing this Privacy Notice regularly for updates, which will be posted on our Website/App.
1. Frequently Asked Questions (FAQs)
Contact Information
Our privacy team is available to address any questions or requests through the following channels:
- Email: dpo@euronetworldwide.com
- Postal mail: DPO, Calle Cantabria 2, 2-A Alcobendas Madrid, Spain
What Personal Data do we collect?
We collect only the Personal Data necessary to provide our services, comply with legal obligations, pursue our legitimate interests, and, where applicable, based on your consent. The specific categories of Personal Data collected may vary depending on the service or interaction.
From where do we obtain your data?
We collect Personal Data mainly from you when you interact with our company and services. However, we may collect additional data to fulfil our obligations from other sources.
Why do we collect Personal Data?
We collect Personal Data for specific contractual and legal purposes. In addition, we may process your Personal Data on our legitimate interests, such as ensuring the security of our services or improving our operations, provided that such interests are not overridden by your fundamental rights and freedoms. Where required, we will also seek your consent to collect and use your data for specific purposes, such as improving your experience.
For how long do we retain Personal Data?
We retain Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including the provision of services, compliance with legal obligations, or the exercise or defense of legal claims. Once Personal Data is no longer required, we securely delete or anonymize it in accordance with applicable laws.
With whom do we share Personal Data?
We may share Personal Data with Euronet Group companies, legal authorities, and selected third parties/partners when required to meet regulatory standards or fulfill contractual commitments.
Where is Personal Data stored?
We store Personal Data in secure facilities with stringent security controls. If data transfer to other locations is needed, we ensure compliance with legal obligations and maintain high security standards.
What are your rights regarding Personal Data?
Depending on your location, you may have specific rights concerning your Personal Data under applicable laws. Common rights are described under the section “Your Rights”.
2. General Notice
2.1. What personal data do we collect?
2.1.1. Notice to Website visitors
By visiting or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Notice. You should not provide us with any of your information if you do not agree with the terms of this Privacy Notice.
To the extent this Website allows access to other websites owned and operated by third parties, please note that this Privacy Notice will not apply to such websites, and we will, thus, not be held responsible for the protection of personal data processed by these third parties.
What Type of Personal Data Do We Collect?
The categories, purposes, and legal bases for collecting and processing your Personal Data when you visit and/or use our Website are listed below. Where the collection and processing of Personal Data is based on your consent, you may withdraw your consent at any time.
Identification and contact data
This may include name, email, phone number, address, date of birth, gender, title, and other contact details. It may also include data you voluntarily provide during chats, calls, or written correspondence.
Purposes and Legal Basis for Processing
- Service Provision: To manage your online enquiry via the Website form (i.e. registering your enquiry, contacting you, updating our records about you, processing and responding to your enquiry) and your user account (i.e.: registration, administration, maintenance and servicing accounts). (Contractual obligation)
- Information Request: To manage (handle and resolve) your requests for information or complaints in relation to the operation or use of the Website or to content uploaded by other users in accordance with our Website Terms of Use. (Contractual obligation)
- Legal Claims and Archiving: To pursue any legal claims, as well as for archival purposes related to this purpose, including securing information in the event of the need to prove facts (Legitimate interest).
- Marketing: To provide advertising and marketing, including measuring the impact of our emails (Consent).
-
Regulatory Compliance: To comply with applicable laws, regulatory obligations, and decisions by competent authorities (Legal obligation).
Behavioral and Technical Information
Information collected through cookies or other tracking technologies such as IP address, network activity, browsing behavior, browser type, time zone, screen resolution, plug-ins, operating system, device signature, and technical characteristics.
For more information, please read our Cookie Policy.
Purposes and Legal Basis for Processing
- Website Security and Integrity: To ensure the efficient operation, management, safety and security of our Website. Please note that, amongst other safeguards, we have tools to protect our Website for the purposes of fraud prevention and security controls. This information relates to the IP connection or the device you may be accessing from, and other relevant information that assists in the protection of the Website and the information we process (Legitimate interest).
- Website Maintenance and Improvement: To undertake activities to verify or maintain the quality of the Website, and to improve, upgrade, or enhance the Website, including administering the Website for internal operations, such as troubleshooting, data analysis, testing, research, statistical and survey purposes (Legitimate interest).
- Marketing: To provide advertising and marketing, including measuring the impact of our emails (Consent).
- Analytics and Performance Monitoring: To perform analytics to measure the use of our Website, including the number of visits, average time spent on the Website, page viewed, page interaction data (such as scrolling, clicks, and mouse-hovers), the technical performance of the Website., and to improve the content we offer to you (Consent).
- Personalization: To measure and evaluate your behavior using automated processing to provide you with a more personalized Service. (Consent)
Location Data
We may collect information about your location when you visit our Website either through your computer or through your tablet or mobile phone. In any case, your consent will be required before using your location information or geolocation data.
Purposes and Legal Basis for Processing
- Personalization: To make available the Website to our Website visitors/users with a tailored experience on the web related to their location, such as displaying the local currency in the relevant location (Consent).
Non-identifiable Data
Whenever possible, we use data where you cannot be directly identified (such as anonymous demographic and usage data) rather than Personal Data (“Non-identifiable Data”). Non-identifiable Data may be used to improve our internal processes or delivery of services, without further notice to you. We may use aggregate data for a variety of purposes, including analyzing, evaluating and improving our Website and its content.
2.1.2. Notice to Money Transfer and Currency Exchange Users
The categories, sources, and purposes for collecting Personal Data are outlined below. If you do not provide accurate Personal Data, we may be unable to deliver our Services effectively. Where Personal Data collection is based on your consent, you can withdraw that consent at any time.
We do not and will not "sell" or "share" your Personal Data without your consent, as defined by applicable laws.
Identification Data
We collect identification data, such as your name, email, phone number, address, date of birth, gender, images, videos, and signature, as necessary to provide our services.
Purposes and Legal Basis for Processing:
- Service Provision: To deliver our services. (Contractual obligation)
- Customer Service: To provide customer service and record customers’ instructions. We will monitor and record (via automated means or transcripts) our telephone calls, emails, and chat conversations with you to confirm the instructions provided to us. (Contractual obligation, Legitimate interest)
- Account Management: To manage your account(s) (i.e.: registration, administration, maintenance and servicing accounts). (Pre-contractual/Contractual obligation)
- Marketing and Personalization: To provide advertising and marketing. (Consent)
- Giveaway Participation: to manage your participation in events or giveaways. (Consent)
- Legal Compliance: To fulfill legal obligations, including retention requirements. (Legal obligation)
-
Identity Verification: In very limited circumstances, to perform a credit check for identity verification. (Legal obligation)
Financial and Employment Information
To provide our services, we collect financial information such as bank details, transaction purposes, and employment details. This may include occupation (professional or employment-related information), income documentation (e.g. payslips) and additional documentation to demonstrate the source of funds.
Purposes and Legal Basis for Processing:
- Service Provision: For transaction processing. (Contractual obligation)
- Compliance: For anti-money laundering and anti-terrorist financing. (Legal obligation)
- Account Management: To manage your account. (Contractual obligation)
- Credit Checks: In very limited circumstances, to perform a credit check in order to provide the Services. (Legal obligation, Legitimate Interest)
- Identity Verification: To verify the customer’s identity (i.e., KYC: for additional information click here). (Legal obligation)
We will never ask you to provide your payment information (i.e., credit/debit card details) directly to an employee or agent. Where payment information is required, We will ask the customer to enter the information directly into the payment processing system.
Transactional Data
We collect personal data like the beneficiary details, bank account information, contact information, the destination where you are sending money and bank preferences. Depending on the local regulation, we may also collect details such as the relationship with the beneficiary, transfer reason and additional documentation related to the transaction.
Purposes and Legal Basis for Processing:
- Service Provision: To provide the Services, including to complete a transaction. (Contractual obligation)
-
Compliance: For compliance purposes related to a transaction. (Legal obligation)
Location Information or Geolocation Data
We may collect information about your location when you use our Services.
Purposes and Legal Basis for Processing:
-
Service Provision: To provide the Service, including using device Location to identify nearby locations for pick-up and drop-off. (Consent)
Audio and Video Surveillance
We may utilize CCTV footage (image, video, and audio/voice recording) to ensure safety in our stores or offices in compliance with local regulations. The retention period of the recordings shall not exceed the duration mandated by these legal obligations.
Purpose and Legal Basis for Processing:
- Security: To maintain safety in our stores or offices. (Legitimate interest, Legal obligation)
-
Fraud Prevention: Where permitted by local regulation, we may access CCTV content to verify transactions, prevent fraudulent activities, and protect our assets and our customer rights. (Legitimate interest, Legal obligation)
Sensitive Personal Data
When strictly necessary, we may collect sensitive data, such as biometric data (e.g., face scans), government ID numbers, and health information, always in compliance with local laws. Where required by applicable law, we will obtain your consent or present you with an opportunity to opt out before processing your Sensitive Personal Data.
Purposes and Legal Basis for Processing:
- Legal Compliance: For KYC and fraud prevention. (Legal obligation)
- Security and Verification: To verify identity during service use. (Legal obligation)
-
Proof of funds: Some countries require us to identify the origin of the funds and the transfer reason, which may contain sensitive information. (Legal obligation)
Non-Identifiable Data
When possible, we use non-identifiable data to enhance services, such as anonymous demographics or aggregated usage data.
Personal Data of a Beneficiary
If you are a beneficiary, we collect your Personal Data from our customers, as it is essential to fulfill the contractual agreement between us and our customer. As the beneficiary, you are the recipient of the payment transaction initiated by our customer.
The types of Personal Data we may collect about you include:
- Identification Data (as detailed in this section)
- Transactional Data (as detailed in this section)
- Financial Data (as detailed in this section)
We process your Personal Data as a beneficiary exclusively to meet our contractual and regulatory obligations.
In some cases, we may contact you to inform you of a transaction in progress that requires your attention and action. We will never contact you to promote our services but only to comply with our contractual or legal obligations.
Your data, as a beneficiary, will not be used for other purposes.
We apply the same security measures to protect the Personal Data of both beneficiaries and customers.
If you have questions about how we process your Personal Data as a beneficiary, please contact us at dpo@euronetworldwide.com.
Know Your Customer (e-KYC) process
For our digital services, and where legally permitted and required, we may verify your identity using an electronic Know Your Customer (e-KYC) process. This may involve submitting a valid photo ID, video or selfie through our secure service provider’s platform. This process enhances fraud detection and ensures compliance with anti-money laundering regulations.
When biometric data, such as face scans, is collected, we will request your consent if required by local law. If you prefer not to provide biometric data, please contact our customer care team for alternative verification methods.
During the verification process, a video, including audio, may be recorded to ensure the integrity of the procedure. All biometric data shared with our service providers is carefully controlled and used strictly for identity verification purposes. Neither we nor our service providers will sell, lease, or trade your biometric information, and robust security standards are maintained to prevent unauthorized access.
In line with applicable privacy laws, you may have rights regarding your biometric data, such as access rights. For more information, refer to the “Your Rights” section. For questions about the e-KYC process, contact us at dpo@euronetworldwide.com.
If you prefer to verify your identity in person, our staff at one of our locations can assist with ID checks directly.
When you fund a transaction with your card (cardholder data under PCI)
When you fund a transaction using your debit or credit card, your cardholder data is entered directly into secure systems managed by authorized third-party payment processors, which may include affiliates within the Euronet group. These entities process the data in full compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Your cardholder data is encrypted and tokenized immediately and is not accessible to us. We do not store, process, or have visibility over your full card number, CVV, or expiration date at any point. All sensitive card data is securely handled by the payment processor and used exclusively to authorize and settle your transaction.
We ensure that all third-party processors involved in card payment processing, including affiliated entities, comply with PCI DSS requirements and applicable data protection laws.
2.2 Where do we obtain your Personal Data?
We collect Personal Data mainly from you when you interact with our company and services. However, we may collect additional data to fulfil our obligations from the following sources:
- Direct interactions with you, such as through forms or communications.
- Passive collection on our websites, including information about your page clicks, time spent, and other automatically gathered metadata.
- Cookies and tracking technologies.
- Advertising networks and social media platforms.
- Service providers, including but not limited to data analytics providers, internet service providers, operating systems and platforms, and other third parties that support the delivery, operation, security or analysis of our services.
- Other Parties such as government databases, business partners and third-party sources.
Personal Data Collected from Other Parties
We may obtain your Personal Data from other sources, such as public record sources (federal, state or local government organizations) to comply with local regulations, to help ensure the accuracy of the information we hold and to provide you with the safest service.
We may also obtain your Personal Data (such as name, email, phone number, employer) from our business partners and other third parties. These parties are responsible for collecting your consent when sharing your Personal Data with us, if applicable.
Any Personal Data obtained from these sources is processed only for specific, legitimate purposes and in accordance with applicable data protection laws. These purposes include, but are not limited to:
- Identity verification: We may verify your Personal Data with our third parties to make sure your identity matches the information you have provided.
- Fraud prevention: We may compare data collected from you with data provided by third parties for fraud prevention, including impersonation, misuse of services, or other suspicious activity.
- Service delivery and support: We may process your data to ensure we can provide you with seamless experience, especially when our services are offered through our business partners and clients as part of integrated or partner-branded solutions.
- Promotion of our services: We may contact you to offer our services and products.
If we process any additional data obtained from a third party, we will inform you as soon as possible and obtain your consent where required by applicable law.
2.3. How Long We Keep Personal Data
We retain Personal Data only as long as necessary to provide requested services and to meet legal, accounting, or reporting obligations. The retention period is determined by specific requirements and may include:
- Customer Service and Contractual Relationship: We retain your Personal Data while you remain our customer. When our contractual relationship concludes, we restrict your data to ensure it is only accessible to comply with legal requirements.
- Marketing: We will process your Personal Data for marketing purposes unless you have opted out, as described in this Privacy Notice, or until we become aware that you are no longer interested, or that your data is no longer accurate.
- Legal and Regulatory Requirements: We keep your Personal Data as long as needed to comply with all applicable legal obligations, including commercial, tax, and anti-money laundering regulations. During this period, your Personal Data is restricted to prevent use for any other purpose and will be accessed only when necessary to fulfill these obligations.
Please, note that if you request data deletion, we may still be required to retain some of it to comply with our legal obligations.
2.4. Do We Disclose Personal Data?
Euronet Group Affiliates
We may disclose Personal Data to Euronet and its affiliated companies for everyday business purposes and fulfil compliance obligations within the Group.
Types of Personal Data: Identification Data, Video Surveillance, Transactional Data, Financial Details, Behavioral and Technical Data.
Purpose: Sharing data with affiliates for customer service, compliance, and daily business functions. This may include 24/7 customer support requiring data access across Euronet Group affiliates. (Legal and Contractual obligations)
In the event of a sale, acquisition, merger, or reorganization involving Euronet or any company within the Euronet Group, we may transfer Personal Data to third parties, ensuring appropriate protection measures.
Third-Party Service Providers
We may share certain Personal Data with third-party service providers to support compliance verification, service delivery, and marketing efforts.
Types of Personal Data: Identification and Biometric Data, Financial Details, Contact Details, Transactional, Behavioral, and Technical Data.
Purpose
- Compliance and Fraud Prevention: Personal Data may be shared with verification and analytics providers to fulfill regulatory obligations and mitigate risk (e.g., to verify customer data or detect suspicious activity). (Legal obligation, Consent)
- Service Delivery: Our Partners and third parties, such as agents and correspondents, may access Personal Data to assist in delivering services. (Legitimate Interest, Legal obligation, Consent)
- Marketing: Advertising networks and social media platforms may receive data to deliver personalized ads and adapt to user preferences. (Consent, Contractual Obligation)
Note: The definition and scope of “third-party service providers” may vary based on country regulations.
Authorities
We may be required to disclose your Personal Data, including Sensitive Personal Data, to legal or regulatory authorities for compliance, to enforce agreements, or to fulfill legal requests.
Types of Personal Data: Identification Data, Video Surveillance, Transactional Data, Financial Details.
Purpose: To comply with applicable laws, respond to binding requests from public authorities, support investigations, or fulfill obligations related to the processing of financial transactions. (Legal and Contractual obligations)
Partners
We may share your Personal Data with strategic partners when necessary to deliver our services, to ensure they comply with their legal obligations or if we have a legal basis to do so. Such data sharing is limited to what is strictly necessary and subject to appropriate safeguards.
Types of Personal Data: Identification Data, Transactional Data, Financial Details.
Purpose and Legal Basis for Processing
- Service Provision: Service provision in collaboration with strategic partners. (Contractual obligation)
- Regulatory Compliance: To help our partners comply with legal or regulatory requirements applicable to them. (Legal obligation)
- Operational Efficiency and Risk Management: To support secure and seamless service delivery across different partners or service providers, or to prevent abuse or misuse of our services. (Legitimate Interest)
Professional Partners
We may disclose your Personal Data to professional advisors, including lawyers, consultants, auditors, or accountants, to fulfill our legal and business obligations.
Types of Personal Data, Identification Data, Video Surveillance, Transactional Data, Financial Details. (Legal obligation and Legitimate interest)
2.5. Legitimate Interest
When we use your Personal Data to pursue our legitimate interests, we will make every effort to match our interests with yours so that your Personal Data will only be used as permitted by relevant law, or when it will not adversely affect your rights. You may request information on any processing based on legitimate interest.
2.6. International Transfers
We may disclose your Personal Data for business purposes or to fulfill legal obligations, which may involve transferring your data outside of your jurisdiction. When we transfer your Personal Data, we implement appropriate safeguards to ensure it receives the same level of protection.
Where required, we establish all necessary agreements and arrangements, such as standard contractual clauses, to ensure that the transfer complies with the legal standards of your local jurisdiction.
2.7. Personal data of Minors
We do not offer Services directly to minors, as defined by relevant local laws, nor do we proactively collect their personal information. If you are considered a minor under local legislation, please refrain from using our Website/App or services and do not share any Personal Data with us.
If you become aware that a minor has unlawfully provided us with Personal Data, please contact us at dpo@euronetworldwide.com.
2.8. Security
We are dedicated to safeguarding your Personal Data and have implemented robust, commercially reasonable security measures to prevent its loss, misuse, or unauthorized alteration. We continuously work to protect your data in line with international best practices by applying rigorous physical, electronic, and managerial safeguards.
To prevent unauthorized access, we employ advanced physical and organizational security measures that are regularly updated to ensure the highest level of protection while maintaining cost efficiency. All Personal Data is stored in secure locations, protected by firewalls and other sophisticated security systems with restricted administrative access.
Our personnel, as well as all activities related to your Personal Data, are governed by strict confidentiality agreements that enforce compliance with our organization’s Privacy Policy.
Our goal is to uphold the highest standards of data protection by industry-leading practices that safeguard your privacy.
2.9. Online Fraud Prevention
As a financial institution, we are committed to ensuring secure connections. To achieve this, we may use device IDs or IP addresses for security and fraud prevention, unauthorized transactions, or other liability.
We use third parties to verify the authenticity and security of these connections in order to protect access to the services and your Personal Data.
2.10. Accuracy of Personal Data
We are committed to keeping your Personal Data accurate and up to date. We take reasonable steps to ensure the accuracy of your Personal Data by ensuring that the latest Personal Data we have received is accurately recorded and when considered necessary, we run periodic checks and request that you update your Personal Data. From time to time, we may send you an email asking you to confirm and/or update your Personal Data. This communication is based on our legitimate interest and legal obligation to maintain accurate and up to date information.
You may request a correction or update to your Personal Data if it is inaccurate, as outlined in the Your Rights section below.
2.11. Your Rights
To exercise any of your rights, please email us at dpo@euronetworldwide.com. To safeguard your privacy and maintain security, we may ask you to verify your identity and provide additional information before processing your request. If a valid ID or other legal documentation verifying your identity is not available, we may be unable to fulfill your request.
Depending on your location, your rights concerning Personal Data under applicable laws may include:
- Right to Know: You have the right to know what Personal Data is collected, sold, or shared, and with whom.
- Right to Access: You may request access to a copy of your Personal Data.
- Right to Correct: You can request corrections to inaccuracies in your Personal Data.
- Right to Delete: You may request deletion of your Personal Data under certain conditions.
-
Opt-Out Rights:
- You may opt-out of the processing of Personal Data for targeted advertising.
- You may opt-out of the processing of Sensitive Personal Data.
- You may opt-out of the processing of Personal Data for profiling that leads to legal or significant effects on you.
- Right to Limit Use of Sensitive Data: You may request to limit the use and disclosure of Sensitive Personal Data to specific, permitted purposes.
- Right to Restrict Processing: You can request restrictions on data processing under certain conditions.
- Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used, and machine-readable format. Additionally, you may request that this data be transmitted to another data controller under specific conditions.
- Right to Object: You may object to the processing of your Personal Data, for example, for direct marketing purposes.
- Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, that produces legal or similarly significant effects.
- Right of No Retaliation: You have the right not to face discrimination for exercising your Personal Data rights.
We will respond to your requests promptly and within the timeframe required by law.
Please note that some rights may not be enforceable due to business or legal requirements necessary to provide our services, such as anti-money laundering, contractual, or compliance obligations. However, we will always respond to any rights requests as outlined above, and you may have additional rights based on your location.
2.12. Privacy Complaints
If you have a complaint about how we process your Personal Data, please contact us at dpo@euronetworldwide.com.
Under applicable privacy laws, you may also have the right to lodge a complaint with a Data Protection Authority or other regulatory body if you believe we have not fulfilled our obligations under this Privacy Notice or the relevant legal requirements:
- UK: Information Commissioner Officer (ICO)
2.13. Access to your Device Features
We may request access to certain features on your device to enhance your experience and enable specific functionalities. Access to these features is optional and based on your prior consent:
- Contact List: through the App, we may access your contact names and numbers solely to allow convenient selection of beneficiaries. These contacts remain stored locally on your device and are not downloaded, processed, or used for any other purpose.
- Camera and Microphone: When necessary for identity verification (e.g., during e-KYC), the App may access your camera and microphone. These features are used exclusively to complete the verification process securely.
- Location Services: If enabled, your location may be used to tailor services such as identifying nearby branches or adapting content regionally.
You can revoke access to these features at any time through your device or App settings.
2.14. Machine Learning
Machine learning within our services supports various internal operational processes completed for purposes such as:
- project management, data analysis, communications, security, and
- anti-money laundering and fraud prevention.
When photos and selfies are uploaded during the identity verification process, they are analyzed to confirm whether the individual registering matches the person shown in the provided identification. This technology scans images, converts them into digital templates, and compares them against each other and a database of images to determine a match.
We have developed machine learning models to support regulatory compliance by identifying potential transactional fraud. This analysis helps us provide requested services while meeting legal obligations related to fraud prevention, money laundering, and terrorism financing. The process involves analyzing transactional data, assigning values to specific indicators, and processing these values through a machine learning model to assess the likelihood of fraudulent activity.
All data processed through our machine learning applications is used solely for the purposes described here, ensuring it respects your rights and freedoms. For more information about our use of machine learning, please contact the Euronet Data Protection Officer at dpo@euronetworldwide.com.
2.15. Profiling and Automated Decision-Making
In certain cases, we may use automated decision-making and profiling when permitted by law and necessary to fulfill a contract. The legal basis for this profiling and automated decision-making is our legitimate interest.
We also use automated processes for transaction monitoring to help prevent suspicious activities in line with our legal requirements for combating money laundering, terrorism financing, fraud and protecting financial services.
Depending on your location, you may have the right to request not to be subject to fully automated decisions, including profiling, if these decisions have legal or similarly significant effects on you. However, this right may not apply if automated decision-making is essential to fulfilling a contract with you, legally permissible, or if we have obtained your explicit consent.
2.16. Marketing
You will receive marketing messages if you have explicitly given us permission to use your Personal Data for that purpose. This occurs, for example, when:
- You opt in during registration; or
- You update your preferences in your profile settings.
With your consent, we provide tailored information about our products and services. We use data analysis to offer targeted communications, advertisements, and invitations to exclusive events, along with product and service recommendations that may interest you. You may withdraw your consent at any time.
How to Opt Out or Withdraw Consent
You can stop receiving marketing communications at any time. If you do so, we will remove you from our marketing list and you will no longer receive promotional updates. You may also opt back in later if you wish.
You can withdraw your consent or opt out using any of the following:
- By updating your preferences in your profile;
- By clicking the opt-out link included in our communications;
- By contacting us at dpo@euronetworldwide.com.
If you have any additional questions or if you wish to start receiving marketing communications, please contact dpo@euronetworldwide.com.
3. Our companies by service
The controller is XE represented by the companies below, depending on country and service:
| Country |
Company to contact (controller |
Contact details |
| United Kingdom | HiFX Europe Limited | 1 Arlington Square, Downshire Way, Bracknell, RG12 1WA, United Kingdom |
4. Contact
Our privacy team is available to address any questions or requests through the following channels:
- dpo@euronetworldwide.com
- by traditional post, you can write to: DPO, Calle Cantabria 2, 2-A Alcobendas Madrid, Spain