Check the status of your transfer - or take an action to get it moving - in your online account.
Track your transfer in your online account
- Open the Activity screen.
- Click Details, Share or Resend to view your transfer or take an action.
With your transfer open you can:
- View the timeline for your transfer.
- Upload additional information, when required.
- Repeat a completed transfer.
Understanding the status of your transfer
Transfer statuses tell you what's happening with your transfer. Read more about what each status means below.
In progress
- We're working on delivering your transfer to your recipient. Check how long transfers normally take in this article. If we need more information from you before we can deliver your transfer, we'll email you.
Waiting for funds
- If you're paying by bank transfer, you'll see this status until we receive your payment. You'll find our bank details in your contract note.
Change in progress
- We're making changes to your transfer. We'll action the change as soon as we can.
Pending cancellation
- We've received your cancellation request. Check back for confirmation that your transfer's been cancelled.
Cancelled
- Your transfer's been cancelled. You might have asked us to cancel your transfer. We sometimes need to cancel transfers.
- If your transfer's been cancelled, we'll refund you. You can check our refund timeframes here.
Completed
- Your transfer's been delivered! Click on your transfer to see when we sent it or to repeat it.