Paying for your transfer with express bank transfer

Express bank transfer allows you to make payment securely and in real time from your bank account.

Instead of arranging payment with your bank once your transfer's confirmed, you'll be connected to your bank. This means that you can approve payment in your online or mobile banking app securely and in just a few steps. 

In this article we'll cover:

• How do I pay with express bank transfer?
• How long will my transfer take if I pay with express bank transfer?
• My payment failed, what should I do?
• The limits when paying by express bank transfer
   

How do I pay with express bank transfer?

Choose the Express bank transfer payment option when you start your transfer. You'll be directed to your banking app to approve the payment before returning to International Payments at John Lewis Money.

1. Start your transfer and choose Express bank transfer as your payment method
2. Add your recipient
3. Hit Confirm and send money when you reach the Transfer summary screen
4. Select your bank. To avoid delays, make sure the account is in your name. Save your choice for next time by clicking the Pay faster next time toggle.
5. You will now be directed to authorise the payment.
   • A new tab will open, so please allow pop-ups.
     
     
6. Once you've approved the payment, you'll return to International Payments at John Lewis Money. Track your transfer in Activity.

How long will my transfer take if I pay with express bank transfer?

The payment for your money transfer will typically reach us within a few hours when you pay by express bank transfer. This is much faster than traditional bank transfers.

We'll send your payment to your recipient when we receive it. The length of time it takes to get to your recipient depends on different things, including where they live, the delivery method you chose and the currency you're sending. Learn more. 
 

My payment failed, what should I do?

If your payment failed, it's likely due to an issue with your bank. We recommend contacting your bank to understand why it failed, before trying to pay with express bank transfer again. Alternatively, you could try a different payment method.

Here are the most common reasons why a payment might fail:

• There was a technical problem with your bank
• You have insufficient funds
• Your bank has blocked the payment for another reason
• You have reached a transfer limit set by your bank
• The rate expired because the payment process took too long
   

Limits when paying by express bank transfer

Your bank limits how much you can send in a single transfer online, and we can't control this. Exceeding your limit is one of the most common reasons that payments fail.

Limits vary but are usually between £5,000 and £50,000 (or local equivalent) per transfer. Many banks will also limit how much you can send per day. Check your bank's website for your limit.

We'll let you know if your payment has failed due to a limit issue. You'll receive an email explaining how to pay with a traditional bank transfer.