What is 2FA and how will I use it when I log in to my account?

What is 2FA?

Two-Factor Authentication (2FA) adds an extra layer of security by making sure that people logging into an account are who they say they are.

It works by asking for two forms of identification when you log in. This could be any of the following:

• Something you know (e.g. your login details)
• Something you have (e.g. a phone)
• Something you are (e.g. your fingerprint)
   

Log in to the website with 2FA

We'll send you a verification code by SMS once you've entered your login details. 

If you'd prefer to receive the code by voice call or WhatsApp, click Try another way on the Security check screen and choose the best option for you. 

• The code will be delivered to the phone number registered to your account
• Codes are valid for 20 minutes 
   

Updating your phone number for 2FA

Follow the steps below to update your phone number either before you log in on the website, or in your online account.

Before you log in online:

1. Login to your account on the website with your username and password
2. On the Security check screen click Change your phone number
3. Enter your new number
4. Enter the code sent to your email address
5. Click Change phone number to confirm

In your online account after you've logged in:

Follow these steps to change the phone number in your account (the number we send the verification code to).
 

Can I use a landline number?

Yes, you can.

If you use a landline, you'll be asked to press a specific number. An automated message will speak the 6-digit verification code for you to enter on the 2FA screen.

Can I use an email address instead?

No, you can't. You need to have a phone number on your account.
 

What number will the verification code be sent from?

This number might change. 

If you're trying to log in to your account and see the Security check screen you should expect to receive a verification code for your money transfer.