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  • Introducing the new International Payments at John Lewis Money web experience
  • How do I create an account with International Payments at John Lewis Money?
  • How do I update my account email address, password or phone number?
  • I want to change my home address
  • How do I add a new recipient?
  • How do I edit a recipient in my account?
  • How do I delete a recipient from my account?
  • I can't log in to my account
  • I've forgotten my password
  • Why was my account restricted or closed?
  • What is 2FA and how will I use it when I log in to my account?
For UK clients: International Payments are provided by HiFX Europe Limited. HiFX is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (firm reference number: 462444), for the provision of payment services. HiFX is a limited company registered in England and Wales (company number: 3517451). Registered office: 1 Arlington Square, Downshire Way, Bracknell, RG12 1WA, United Kingdom.

For EEA clients: International Payments are provided by XE Europe B.V.. XE Europe B.V. is authorised by the Dutch Central Bank (De Nederlandsche Bank) under the Payment Services Directive II (licence number R149006) for the provision of payment services. XE Europe B.V. is a limited company registered in The Netherlands (company number: 72587873). Registered office: Rozengracht 12,1, 1016NB Amsterdam, The Netherlands.
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John Lewis Money and John Lewis Finance are trading names of John Lewis plc. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. Registered in England and Wales (company number: 233462).

© John Lewis plc 2001 -

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