We always send the exact amount of money you asked us to in your transaction but there may be occasions when the receiving and/or intermediary bank deducts a fee before crediting the payment to your recipient.
We’ll never charge you a fee for any transfer. Better still, we’ll also fully refund you if you're charged by a receiving bank.
To request a refund if you are charged a fee, please add your GBP bank details to your online account via the 'Recipients' tab and email support@internationalpayments.johnlewismoney.com with the following:
- A copy (scan or a digital photograph) of a bank statement, or a receipt from the receiving bank, clearly showing the charge(s) received. We recommend you blank out any bank account details before sending this to us.
- Confirmation of the template name of the GBP bank account which you’d like us to refund.