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  1. International Payments at John Lewis Money
  2. Sending money

Sending money

  • How much money can I send with cash pickup?
  • My recipient didn't receive the amount I sent
  • How do I send money with International Payments at John Lewis Money?
  • Are there fees for sending money?
  • Where can I find my contract number?
  • Where can I find my contract note?
  • I don't see the recipient I want when I try to send them money
  • How do I complete verification?
  • Can I verify my account later on?
  • Why couldn't my transfer be completed?
  • What documents might I need for a large transfer?
  • Why has my send rate changed?
  • What rate will I get when I send money?
For UK clients: International Payments are provided by HiFX Europe Limited. HiFX is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (firm reference number: 462444), for the provision of payment services. HiFX is a limited company registered in England and Wales (company number: 3517451). Registered office: 1 Arlington Square, Downshire Way, Bracknell, RG12 1WA, United Kingdom.

For EEA clients: International Payments are provided by XE Europe B.V.. XE Europe B.V. is authorised by the Dutch Central Bank (De Nederlandsche Bank) under the Payment Services Directive II (licence number R149006) for the provision of payment services. XE Europe B.V. is a limited company registered in The Netherlands (company number: 72587873). Registered office: Rozengracht 12,1, 1016NB Amsterdam, The Netherlands.
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John Lewis Money and John Lewis Finance are trading names of John Lewis plc. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. Registered in England and Wales (company number: 233462).

© John Lewis plc 2001 -

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