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  1. International Payments at John Lewis Money
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General

Sending money

  • How much money can I send with cash pickup?
  • My recipient didn't receive the amount I sent
  • How do I send money with International Payments at John Lewis Money?
  • Are there fees for sending money?
  • Where can I find my contract number?
  • Where can I find my contract note?
See all 13 articles

Tracking your transfer

  • How long do transfers take?
  • How do I track my transfer?
  • Have you received my money?
  • Why is my transfer 'pending' or 'under review'?
  • Why is my transfer delayed?

Ways to pay

  • How can I pay for my transfer?
  • How do I add a payment card to my account?
  • Paying for your transfer with express bank transfer
  • Paying for your transfer by bank transfer
  • Paying for your transfer by credit card
  • Paying for your transfer by debit card
See all 11 articles

Changes, cancellations and refunds

  • How do I cancel my money transfer?
  • How do I make a change to my transfer?
  • How long do refunds take?
  • Why was my transfer cancelled?

Your account

  • Introducing the new International Payments at John Lewis Money web experience
  • How do I create an account with International Payments at John Lewis Money?
  • How do I update my account email address, password or phone number?
  • I want to change my home address
  • How do I add a new recipient?
  • How do I edit a recipient in my account?
See all 11 articles

Important information

For UK clients: International Payments are provided by HiFX Europe Limited. HiFX is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (firm reference number: 462444), for the provision of payment services. HiFX is a limited company registered in England and Wales (company number: 3517451). Registered office: 1 Arlington Square, Downshire Way, Bracknell, RG12 1WA, United Kingdom.

For EEA clients: International Payments are provided by XE Europe B.V.. XE Europe B.V. is authorised by the Dutch Central Bank (De Nederlandsche Bank) under the Payment Services Directive II (licence number R149006) for the provision of payment services. XE Europe B.V. is a limited company registered in The Netherlands (company number: 72587873). Registered office: Rozengracht 12,1, 1016NB Amsterdam, The Netherlands.
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John Lewis Money and John Lewis Finance are trading names of John Lewis plc. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. Registered in England and Wales (company number: 233462).

© John Lewis plc 2001 -

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